Why We Created this Guide

Any business that deals with a large number of clients is going to have a high volume of calls.

While that means you might be busy, it could also mean you’re missing out on a lot of potential clients or customers.

How many times have you been put on hold with a business, or have been finally redirected to the business itself from a third-party call center only to be put on hold again?

It might have put a sour taste in your mouth. It may have even caused you to drop the call.

How many potential clients is your business missing out on? If you’re using an outdated system, or outsourcing your calls, the chances are you don’t even know.

Many call centers (and businesses in general) are behind the times in technology.

They use outdated, inefficient systems that don’t provide the statistics on callers that are still waiting or have already disconnected. That, combined with slow tech support (when there are issues), is a recipe for missed opportunity.

That’s where YeaVoice comes in. We created this guide to help you find out if your phone system needs an update.